Shipping & Refunds

Your order will begin when payment is received, and be ready within the time-frame stated for the item.

We need at least 10-15 working days after receive payment. If you have time till your wedding, we'd like to spend more time on your topper for more detail. If we have other order before your order, it will take more time so please conIf you want to rush other, please contact us. 

Your product will be sent via the standard airmail service in Vietnam which does not offer exact time estimates for international destinations . In our experience it can take anywhere from 15-20 days via Vietnam Postal Service (Airmail) 
To US: about 15-17 days.
To EU: about 15-18 days
To Aus: about 15-17 days.
However, in some rare cases, you may experience delay due to your customs.
Please keep this in mind when ordering and order as soon as possible! We cannot be responsible for shipments that take a long time to reach their destination

We will declare your package as "Gift" (not commercial items) for your convenience.

We have other options for express shipping like Fedex, EMS, UPS are also available. If you require express shipping, please contact for quote and arrangement.

We combine shipping and offer special shipping discount for each additional item combined so shipping will cost much cheaper for you.

The customer is responsible for any customs duties, fees or tax.

Refunds and Exchanges
All items are made to order so we do not offer refunds but if your item is damaged or lost please contact us and we will always do my best to correct the issue.

If you wish to cancel your order at anytime after production of your item is started we are happy to cancel it for you but will only be able to refund 25% of the cost plus shipping (if it has not yet shipped). If production has started we have already spent some time and resources on your order for which we cannot refund you for. Please contact us with any questions!

We will not refund if the product is finished or ship out to you already. 
If there are any mistakes from us, we will exchange or refund to you.
Shop with confidence and happiness!

Custom orders all vary in time it takes to complete them. When placing a custom order, please let us know when you need it by so we can do our best to accommodate you. If for any reason we am unable to complete it by the requested date we will let you know and give you the option to accept the revised date or cancel with a full refund. We will send you final product photo to get your approval before ship to you. We will fix if any detail is not same as our agreement. If you want to change differently as our agreement before, we will charge fee. We will not responsible if the changing time cause the late delivery.